# Refund & Cancellation Policy **Platform:** MyFinalMessage (myfinalmessage.info) **Operator:** MyFinalMessage, an online legacy message vault service operated from Turkey under Istanbul, Turkey **Contact:** support@myfinalmessage.info **Effective Date:** May 26, 2026 **Last Updated:** May 26, 2026 --- ## 1. Overview 1.1 MyFinalMessage is a post-mortem video dispatch platform that sells access to its features through **one-time lifetime payment plans**. There are no recurring subscriptions, monthly fees, or auto-renewal charges. The two paid plans are: | Plan | Price | Access | |---|---|---| | **Essential** | USD $20 (one-time) | Lifetime access; 3 videos; max 3 recipients per video | | **Family** | USD $60 (one-time) | Lifetime access; owner + 3 sub-accounts; each member: 3 videos, 3 recipients per video | 1.2 Because MyFinalMessage charges a single one-time payment for lifetime access — and because the service is digital in nature — the refund and cancellation rules in this policy are structured around applicable consumer protection law, including: - **EU Consumer Rights Directive (2011/83/EU)**, specifically Articles 9–16 (right of withdrawal for digital services). - **UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.** - **Turkish Consumer Protection Law (No. 6502)** and the Distance Contracts Regulation. 1.3 All payments are processed by **Dodo Payments, Inc. (operating as Dodo Payments)** Refunds are returned to the original payment method used at purchase. MyFinalMessage does not process refunds through any alternative channel. --- ## 2. 14-Day Money-Back Guarantee ### 2.1 Right of Withdrawal Consumers in the European Union and the United Kingdom have a statutory right of withdrawal from distance contracts for digital services. MyFinalMessage extends this right to **all purchasers worldwide** as a matter of policy, regardless of jurisdiction. You are entitled to a **full 100% refund** of the purchase price if you submit a valid refund request within **14 calendar days** of the date of purchase. The 14-day period begins on the date your payment is confirmed and your account is upgraded (the "Purchase Date"), as recorded in Dodo Payments and MyFinalMessage's systems. ### 2.2 How to Request a Refund To request a refund within the 14-day guarantee period: 1. **Send an email** to support@myfinalmessage.info with the subject line: "Refund Request — [Your Registered Email Address]" 2. The email **must be sent from the email address registered to your MyFinalMessage account.** Refund requests sent from a different address will not be processed and cannot be validated. 3. Include in the body of your email: - Your registered email address. - The date of purchase. - The plan purchased (Essential or Family). - A brief statement that you wish to withdraw from the contract and receive a refund. No reason is required for a refund request within the 14-day period. ### 2.3 Validation and Processing Upon receipt of your refund request, MyFinalMessage will: 1. **Validate the timestamp** of your request against the Purchase Date recorded in Dodo Payments. Requests received more than 14 calendar days after the Purchase Date (by email server timestamp) are outside the guarantee window and will not be processed under this section. 2. Confirm that the requesting email address matches the registered account. 3. Initiate a full refund via Dodo Payments within **2 business days** of validation. **Processing time:** Once initiated by MyFinalMessage, Dodo Payments processes the refund within **5–10 business days**, depending on your card issuer or payment provider. MyFinalMessage does not control the time your bank or payment provider takes to credit the funds to your account. ### 2.4 Refund Amount The refund is **100% of the purchase price paid**, with no deduction for platform usage during the 14-day period (videos uploaded, check-in flows configured, etc.). --- ## 3. What Happens to Your Account After a Refund ### 3.1 Downgrade to Free Trial Status Upon confirmation of a refund, your account is **immediately downgraded to Free Trial tier**. The Free Trial tier provides: - 1 video slot - Maximum 3 recipients per video - Active dispatch monitoring for the duration of the trial The Free Trial tier activated following a refund **does not carry a new 14-day trial period.** The refunded account operates under Free Trial limits but without a timer-based trial expiry being restarted. ### 3.2 Essential Plan: Additional Videos Locked If you purchased an Essential plan and uploaded more than 1 video before requesting a refund: - Your **first video** (the earliest uploaded, by timestamp) remains accessible and active. - All additional videos beyond the first are **locked** (not deleted). You can view their titles in your dashboard but cannot edit, play, or dispatch them. - Locked videos will be permanently deleted if your account subsequently expires or is closed. - To regain access to locked videos, you must re-purchase a paid plan. ### 3.3 Family Plan: Sub-Accounts Locked If you purchased a Family plan and a refund is processed: - **All three sub-accounts** associated with the Family plan are **immediately locked and disabled.** - Sub-account holders lose the ability to log in, access videos, or modify their configuration. - Sub-account data (videos, recipients, emergency contacts) is **not deleted** upon locking but is inaccessible until the Family plan is re-purchased. - The owner account reverts to Free Trial tier limits (1 video, 3 recipients). MyFinalMessage recommends that Family plan owners notify their sub-account holders if they intend to request a refund, as the sub-account lockout is immediate and automatic upon refund confirmation. ### 3.4 Trial Period Does Not Restart A refund of a paid plan does **not** restart or extend any free trial period. If you previously used a 14-day Free Trial before upgrading to a paid plan, your refund returns you to Free Trial status but the 14-day trial clock does not reset. Your account remains active subject to Free Trial limits, with no automatic expiry triggered solely by the refund event. --- ## 4. Refund Exclusions ### 4.1 Requests After the 14-Day Window Refund requests received more than **14 calendar days** after the Purchase Date are not eligible for a refund under this policy. The Purchase Date is the date the Dodo Payments payment was confirmed, as recorded in MyFinalMessage's Dodo Payments integration. MyFinalMessage does not grant discretionary exceptions to the 14-day rule except where required by mandatory applicable law. ### 4.2 Accounts Terminated for AUP or Terms of Service Violations Accounts that have been terminated — in whole or in part — due to a violation of the MyFinalMessage Acceptable Use Policy or Terms of Service are **not eligible for any refund**, regardless of whether the termination occurs within or outside the 14-day window. This includes: - Accounts terminated for uploading prohibited content. - Accounts terminated for fraudulent registration or misrepresentation. - Accounts terminated for circumventing plan limits or attempting unauthorised access. No refund will be issued in connection with a terminated account. Any pending refund request from such an account will be voided upon termination. ### 4.3 Chargebacks and Payment Disputes If you initiate a chargeback or payment dispute through your bank or card provider without first contacting MyFinalMessage at support@myfinalmessage.info and allowing at least 5 business days for us to resolve the issue: - Your account will be **immediately flagged** and access may be suspended pending resolution. - MyFinalMessage reserves the right to **contest the chargeback** with Dodo Payments by submitting evidence of service delivery, account activity logs, and this Refund Policy as documentation. - A successfully contested chargeback may result in account termination and a permanent ban from re-registration. MyFinalMessage's preference is always to resolve billing disputes directly and promptly. Please contact us before initiating a chargeback — we will process eligible refund requests under Section 2 without requiring a formal dispute. --- ## 5. Voluntary Account Deletion ### 5.1 Right to Delete Any registered user may request permanent deletion of their MyFinalMessage account at any time, regardless of their plan tier. Account deletion can be initiated: - Via the account settings page within the MyFinalMessage dashboard. - By emailing support@myfinalmessage.info with a deletion request from the registered account email address. ### 5.2 Effect of Deletion Account deletion is **permanent and irreversible**. Upon deletion: - All video files are immediately purged from Google Cloud Storage. - All Firestore documents, including account metadata, recipient data, emergency contact data, and encryption keys (DEKs), are immediately deleted. - Custom authentication credentials and session tokens are revoked and removed. - No copy of your videos is retained by MyFinalMessage in any form following deletion (except the SHA-256 hash of your email address for abuse prevention — see Section 5.4 below). MyFinalMessage **cannot recover** any data after account deletion has been confirmed. This action cannot be undone. ### 5.3 No Refund for Voluntary Deletion Voluntary account deletion does **not** entitle you to a refund of amounts previously paid, except where the deletion is requested within the 14-day refund window under Section 2 and the deletion request explicitly includes a refund request. The Essential and Family plans provide **lifetime access** to the platform. "Lifetime" means for the lifetime of your account — not a guaranteed minimum period. The entire purchase price is considered earned and consumed at the point of payment, as the platform immediately provides unlimited storage, encryption, dispatch monitoring, and recipient management for the full lifetime of your account. Choosing to voluntarily delete your account before making use of all plan features does not constitute an entitlement to a pro-rated or full refund. ### 5.4 Post-Deletion Email Hash Retention Following account deletion, the **SHA-256 hash of your registered email address** is retained for **2 years** for abuse prevention purposes (GDPR Article 6(1)(f) — legitimate interest). This hash cannot be used to reconstruct your email address and is used solely to prevent the same email address from being used to create a new Free Trial account during the 2-year retention period. --- ## 6. Free Trial Expiry ### 6.1 No Charge on Trial Expiry MyFinalMessage's Free Trial lasts **14 days** from account registration. There is **no charge** when the Free Trial expires. MyFinalMessage does not store payment information during the Free Trial and does not auto-bill trial users. ### 6.2 Data Retention After Trial Expiry When a Free Trial account expires without upgrading to a paid plan: - All uploaded videos and associated data remain accessible in your account for **30 days** after the trial expiry date. - MyFinalMessage will send a **warning email** to your registered address **7 days before** permanent deletion, reminding you to export or upgrade. - After 30 days from trial expiry, **all files associated with the expired trial account are permanently and automatically deleted** — including videos, recipients, and emergency contact data. ### 6.3 Email Re-use Restriction Once a Free Trial account has expired (or been deleted), the **SHA-256 hash of the email address** used for that trial is retained for **2 years**. During this 2-year period, the same email address **cannot be used to register a new Free Trial account** on MyFinalMessage. This restriction applies regardless of whether the email address is used directly or via an email alias. This restriction does not prevent the email address from being used to purchase a paid plan directly (Essential or Family), subject to MyFinalMessage's discretion. --- ## 7. Billing Disputes 7.1 If you believe you have been charged in error, or if you have any question about a payment taken by MyFinalMessage, please contact us **before initiating a chargeback or payment dispute** with your bank: **Email:** support@myfinalmessage.info **Subject:** "Billing Query — [Your Registered Email Address]" 7.2 MyFinalMessage will acknowledge billing queries within **2 business days** and will resolve eligible issues — including confirmed erroneous charges — within **5 business days** of confirmation. 7.3 Dodo Payments transaction receipts are available in your Dodo Payments payment confirmation email. If you need a copy of a payment receipt for accounting or tax purposes, please contact us and we will assist you in retrieving it. 7.4 All transaction records are retained by MyFinalMessage and Dodo Payments for **7 years** from the transaction date in compliance with Turkish tax law (VUK — Vergi Usul Kanunu) and applicable financial record-keeping requirements. --- ## 8. Currency and Regional Pricing 8.1 All MyFinalMessage prices are listed in **US Dollars (USD)**. Dodo Payments handles currency conversion where your card is denominated in a different currency. The converted amount you are charged may vary slightly from the listed USD price depending on your bank's exchange rate and any applicable foreign transaction fees. MyFinalMessage is not responsible for exchange rate fluctuations or bank fees. 8.2 MyFinalMessage accepts all payment methods and currencies supported by Dodo Payments where legally permitted. Payments from jurisdictions subject to OFAC sanctions are automatically blocked by Dodo Payments at the payment stage. --- ## 9. Contact For all refund requests, billing queries, and cancellation questions: **MyFinalMessage** Email: support@myfinalmessage.info Address: Istanbul, Turkey Please include your registered account email address in all correspondence so we can locate your account record promptly. --- ## 10. Governing Law This Refund & Cancellation Policy is governed by and construed in accordance with the laws of the Republic of Turkey. For consumers in the European Union, mandatory consumer protection rights under EU law — including the EU Consumer Rights Directive — apply in addition to and are not displaced by this policy. Disputes relating to refunds or cancellations shall in the first instance be referred to MyFinalMessage at support@myfinalmessage.info. If the matter is not resolved within 30 days, disputes shall be subject to the jurisdiction of the competent courts in the Turkey, without prejudice to any mandatory dispute resolution rights consumers may hold in their country of residence under applicable law. --- *This Refund & Cancellation Policy was last updated on May 26, 2026. MyFinalMessage reserves the right to amend this policy. Registered users will be notified of material changes by email at least 14 days before changes take effect.*